Frequently Asked Questions
How do I get my group of friends to have matching puzzle piece hoodies? Should we just place one order?
Yes! To order hoodies whose pieces complement each other for a group and/or couple , only one order must be placed. In this order, each person must choose the hoodie they wish to purchase (select color and size), and the Puzz team will then ensure that the pieces in the entire order are connected. This recommendation applies to the Puzz Line, Puzz Little and Big One hoodies .
If you have any questions, please do not hesitate to contact us: geral.puzz@gmail.com
When placing my order I made a mistake with the photo/size/color I chose. What now?
Please try to contact us ( geral.puzz@gmail.com ) as soon as possible!
We will do everything we can to correct the error in a timely manner. If the article is already in production, we apologize for the inconvenience.
Before placing any order, you should always consult our Exchange and Returns Policy.
Can I return or exchange my order?
Our items are personalized and made exclusively for you, so we do not accept exchanges or returns, except in cases of error on our part or product defect. If there is any defect or error on our part, we will send a new product at no additional cost. For more details, see our Exchange and Returns Policy.
Are free shipping also valid for the Azores and Madeira? Or only for mainland Portugal?
Shipping costs are free for mainland Portugal and the islands (Madeira and Azores).
Is it possible to have a different design?
Of course! The Puzz team will be more than happy to help you with the design you have in mind. You can contact us by email: geral.puzz@gmail.com.
What are the recommended washing instructions to avoid damaging the item?
Each item may have specific washing recommendations. We recommend that you consult the detailed washing instructions on each product page and follow the guidelines to ensure that your item remains in perfect condition.
What payment methods are available?
In our store, we accept the most common and secure payment methods, to ensure a convenient and hassle-free experience.
You can pay with:
- Credit/Debit Card
- ATM
- MBWay
- Google Pay
- Apple Pay
- PayPal
How can I contact you?
You can contact us through our contact form on the page Contacts on our website, or send us an email to geral.puzz@gmail.com . We are also available on social media, where you can send us a message directly. We will respond as quickly as possible!